Flowflex Plus Combo Flu A/B and COVID -19 Diagnostic Home Test, case/300

Is it COVID-19 or the Flu?

Get the answers with Flowflex PLUS

The Flowflex® PLUS COVID-19 and Flu A/B Home Test is all you need to determine your family’s COVID-19/Flu status.

Symptoms may be similar, treatments for complications differ

• 3-in-1 test for COVID-19, Flu A, and Flu B
• Easy-to-use nasal swab test
• Can be used to test children as young as 2 years old
• Results in 15 minutes
• No need to send off to a lab to obtain results
• Medical-grade technology used in doctor’s offices
• Compact packaging for “On-The-Go” testing

Rapid Test FAQ

1. What is the Flowflex Plus COVID-19 and Flu A/B Home Test? The Flowflex Plus COVID-19 and Flu A/B Home Test is a lateral flow immunoassay intended for the qualitative detection and differentiation of SARS-CoV-2, influenza A, and influenza B protein antigens.

2. What is serial testing? Do I have to serial test with the Flowflex Plus COVID-19 and Flu A/B Home Test? Serial testing is when you test yourself multiple times for COVID-19 on a routing basis, such as every day or every other day. By testing more frequently, you may detect COVID-19 more quickly and reduce the spread of infection. Serial testing should be performed in symptomatic individuals with SARS-CoV-2 negative results at least twice over three days (with 48 hours between tests). You may need to purchase additional tests to perform this serial (repeat) testing. Consistent with serial testing recommendations for SARS-CoV-2, for multianalyte tests, symptomatic individuals who test positive for influenza A or B on the initial test but test negative for SARS-COV-2 should be tested again in 48 hours to evaluate for coinfection with SARS-COV-2 infection. 

3. Does the Flowflex Plus COVID-19 and Flu A/B Home Test work for new variants?  We are continuously monitoring the arrival of new COVID-19 variants, and we promptly evaluate our test’s performance against any new variants, as clinical samples containing the new variants become available to us. This process takes time, but as soon as the results are in, we issue a Press Release on our website to keep consumers informed in a timely manner. Please check the website for updates at www.flowflexcovid.com in the news section towards the bottom of the page. Alternatively, www.aconlabs.com in the News/Tradeshow section.

4. What is the age range for this test? This test is authorized for non-prescription home use with self-collected anterior nares nasal swab specimens from individuals aged 14 years or older, or with adult-collected anterior nasal swab specimens from individuals two (2) years or older.

5. How many tests come with the test package? One

6. Can I swab my throat/ear instead of my nose? Please do not swab your throat / ear. Please only swab your nose to collect sample and follow procedures on the Quick Reference Instructions.

7. I lost my swab; can I use a Q-tip instead of the swab? Please only use the swab that is provided with the test. Contact customer service at (800) 838-9502 for assistance. Customer Service hours are 5 a.m. – 5 p.m. (PST), 7 days a week. 

8. How deep should I insert the swab into my nose? Insert the swab ½ to ¾ inches inside your nostril. With children, the maximum depth of insertion into the nostril may be less than ¾ of an inch, and you may need to have a second person hold the child’s head while swabbing. Note: A false-negative result may occur if the nasal swab specimen is not properly collected.

9. Should I swab my left or right nostril? Please use the swab to collect specimens from both of your nostrils to ensure sufficient sample collection to generate an accurate result.

10. For how long do I have to swab my nostril? Firmly rub the swab in a circular motion around the inside wall of the nostril 5 times. Take approximately 15 seconds to collect the specimen. Repeat this in the other nostril.

11. My Flowflex Plus COVID-19 and Flu A/B Home Test did not include any English instructions, what should I do? Please fill out the Contact Us form (Contact Us - Flowflexcovid.com) and provide the Lot number and location where the product was purchased. Customer Service hours are 5 a.m. – 5 p.m. (PST), 7 days a week.

12. The test cassette, extraction buffer tube, nasal swab, or tube holder is missing from the test package. What should I do? Please contact customer service at (800) 838-9502. Customer Service hours are 5 a.m. – 5 p.m. (PST), 7 days a week.

13. What color should the solution be inside the extraction buffer tube? The solution should be clear and colorless. If you receive a solution that has a yellow color, do not use this test kit. Please contact customer service at (800) 838-9502 for assistance. Customer Service hours are 8 a.m. – 8 p.m. (EST), 7 days a week.

14. I spilled some of the extraction buffer. What should I do now? Do not use the test and contact customer service at (800) 838-9502. Customer Service hours are 5 a.m. – 5 p.m. (PST), 7 days a week.

15. After nasal specimen collection, how long do I need to swirl the nasal swab in the buffer tube? Place the swab into the buffer tube and swirl for 30 seconds. Rotate the swab 5 times while squeezing the tube. Remove the swab while squeezing the tube to extract as much liquid as possible. Attach the dropper tip firmly onto the tube. Mix thoroughly by swirling or flicking the bottom of the tube. Then gently squeeze the tube and dispense 4 drops of solution into the Sample Well. 

16. How many drops should I put in the cassette well? Can I put in all the buffer solution? You should dispense 4 drops of solution into the cassette sample well. Please do not overuse the buffer solution.

17. Where should I dispense the solution on the cassette? You should dispense 4 drops of solution into the cassette Sample Well marked with an “S”.

18. The liquid in the little tube seems low, how can I tell if I have enough liquid to perform the test? If the little tube contains approximately 0.28 inch or 7 mm of buffer solution or more, there is enough buffer solution to perform the test.

19. I just put my swab into the little tube, but I am concerned because the liquid does not cover the entire swab tip. Is this okay? If the little tube contains approximately 0.28 inch or 7 mm of buffer solution or more, there is enough buffer solution to perform the test, even if the entire swab tip is not covered.

20. I ran my test and applied 4 drops of the liquid to the test cassette, but I am concerned because the liquid did not cover the entire swab tip when I prepared the sample. Is this okay? If you were able to apply 4 drops of liquid unto the test cassette sample well marked “S”, and you followed all the instructions on the product insert, then it is fine. The entire swab tip does not need to be covered.

21. I performed the test according to the instructions, but when I tried to squeeze 4 drops out of the little liquid bottle, there was just enough liquid for 3 drops. Is my test result valid? For the test to provide an accurate result, you must apply 4 drops of liquid unto the test cassette sample well, the one marked with an “S”. If your tube contained only enough liquid for 3 drops, you must repeat the test with a new cassette and a newly collected specimen sample.

22. How long does it take to obtain results? Results are available in 15 minutes.

23. Will this test cause any pain? No, the nasal swab is not sharp, and it should not hurt. Sometimes the swab can feel slightly uncomfortable. If you feel pain, please stop the test and seek advice from your healthcare provider. 

24. Are there any limitations as to who can use this test? Do not use this test on children under two years of age. Do not use this test on anyone who is prone to nosebleeds or has had facial injuries or head injuries/surgery in the past six months.

25. What are the known and potential risks and benefits of this test?
Potential risks include:

• Possible discomfort during sample collection.
• Possible incorrect test results (see Result Interpretation section for more information).

Potential benefits include:

• The results, along with other information, can help you and your healthcare provider make informed recommendations about your care.
• The results of this test may help limit the spread of COVID-19 and flu to the family of the tested individual and others in your community.

26. Is the test result still valid if I see a pinkish color on the test strip after applying the sample to the test cassette sample well? A pinkish background color on the test strip will not affect the result of your test.

27. What is the difference between Antigen, Molecular, and Antibody tests? There are different kinds of tests for the viruses that cause COVID-19 and the flu. Molecular tests detect genetic material from the virus. Antigen tests, such as the Flowflex Plus COVID-19 and Flu A/B Home Test, detect proteins from the virus. Due to the lower sensitivity of antigen tests, there is a higher chance this test will give you a false negative result when you have COVID-19 than a molecular test would. Another type of test is an antibody test. A COVID-19 antibody test detects antibodies that have been produced by your immune system in response to a previous COVID-19 infection or vaccination. Antibody tests are not suitable for diagnosing an active COVID-19 infection. For more information on the different kinds of COVID-19 tests, please visit: https://www.fda.gov/consumers/consumer-updates/coronavirus-disease-2019-testing-basics

28. What do the red lines on the cassette mean after I complete the test? If the control (Ctl) line is visible and any other line or multiple lines, no matter how faint, at “CoV”, “A” and/or “B” appear, the test is positive for that virus. Please refer to the Quick Reference Instructions for more information.